CUSTOMER CARE

Here you will find our policies

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

289 257 0318

or send us an email to:

escapewinetoursniagara@gmail.com

CANCELLATION POLICY

Our policy lets you cancel 7 days prior to your​ tour. You will receive full refund. Cancellation less than 7 days is

100 % non refundable,however you can reschedule your tour for the next 3 months. Please email us to reschedule.

Due to COVID 19 deposit is non refundable as the wineries work on reservation only.

Weather

Rain or Shine! Except Extreme Weather

Vehicle tours run rain or shine.

Please email us.

TOUR OPERATION POLICIES

Delay & Schedule Changes

 

We reserve the rights to change the departure time of your tour.

We will make every effort to inform you within 24 hours .You are responsible to monitor your  emails .

 

Route

 

We reserve the right to

change the original destinations.

This would only be for reason

beyond our control..

Pick up and drop off

Pick up and drop off in Niagara Falls and Niagara on the Lake.Other locations may be arranged at additional cost.Please contact us to make arrangements.

Waiting Times

 

Our friends in wine have assured us

that Escape Wine Tours clients 

will be given the highest priority.

Please understand our

friends are very popular.

While every effort will be made,

occasionally some delays may occur.

Thank you for understanding.

Liability Waivers

When your booking is confirmed we will email you a Liability Waiver that you must sign and send back to us promptly prior to your trip. Failure to do so,will result in the cancellation of your trip.

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© 2019 by Escape