CUSTOMER CARE

Here you will find our policies

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

437 2301104

or send us an email to:

escapewinetoursniagara@gmail.com

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CANCELLATION POLICY

Our policy lets you cancel 7 days prior to your​ experience. You will receive full refund. Cancellation less than 7 days is

100 % non refundable, however you can reschedule your tour for the next 3 months. Please email us to reschedule.

Due to Pandemic deposit is non refundable as the wineries work on reservation only.

Weather

Rain or Shine! Except Extreme Weather

Vehicle Experience's run rain or shine.

Please email us.

Romantic Dinner
OPERATION POLICIES

Delay & Schedule Changes

 

We reserve the rights to change the departure time of your experience.

We will make every effort to inform you within 24 hours .You are responsible to monitor your  emails .

 

Route

 

We reserve the right to

change the original destinations.

This would only be for reason

beyond our control..

Pick up and drop off

Pick up and drop off in Niagara Falls and Niagara on the Lake.Other locations may be arranged at additional cost.Please contact us to make arrangements.

Waiting Times

 

Our friends in wine have assured us that Breakout - Niagara clients 

will be given the highest priority.

Please understand our

friends are very popular.

While every effort will be made,

occasionally some delays may occur.

Thank you for understanding.

Liability /Waivers

When your booking is confirmed we will email you a Liability Waiver that you must sign and send back to us promptly prior to your trip. Failure to do so, will result in the cancellation of your trip.

Client or any of his/her party is liable for any damages caused by them of the vehicle during their trip/rental. Alcohol or drug use is prohibited  by law. We have the right to terminate the tour in case of any incident. Client is responsible to keep the vehicle clean and leave it in its original state .A cleaning fee of 250 CAD will apply otherwise.